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Privacy policy

What we do with the details you send us, why, and the rights you have.

Last updated: date to confirm

In short: we use your details to arrange your free survey, to reply to you and, if you become a customer, to install and look after your system. We don't sell them, and we don't use the survey form to send you marketing.

Who is responsible for your data

Controller
Industralia Online S.L., trading as Go Solar
Tax number (NIF)
B02742203
Address
C. Alondra, 4, 04638 Mojácar, Almería, Spain
Email
info@infogosolar.com
Phone
+34 654 59 62 47

We follow the EU General Data Protection Regulation (GDPR) and Spain's data protection law (Organic Law 3/2018, the LOPDGDD).

What we collect and why

You can browse this website without giving us any personal details. We only collect what you choose to send us, plus analytics if you accept them.

WhatWhy we use itLegal basisHow long we keep it
Survey request: name, phone, town, what you're interested in, and your email and message if you add them To call you back, arrange your free site survey and prepare your quote Steps you ask us to take before a contract (GDPR art. 6.1.b) 12 months after our last contact, to confirm, unless you become a customer
Messages, emails and calls you send us To answer your questions Our legitimate interest in replying to you (art. 6.1.f), or steps before a contract (art. 6.1.b) As for survey requests
Customer details: contact details, address, the system we install, your contract, invoices and payments To install and look after your system, honour the warranty, and handle the permits, legalisation and any grant paperwork for you Our contract with you (art. 6.1.b) and our legal duties, such as tax and accounting (art. 6.1.c) For the life of the contract and its warranties, then as long as the law requires: business records for six years, and tax records for at least the four-year limitation period
Analytics: how the site is used (pages visited, device and browser type, approximate location) To see which pages help visitors and improve the site Your consent (art. 6.1.a), given in the cookie banner. Nothing is collected if you don't accept Analytics retention period to confirm

We don't ask for sensitive data, such as health information, and we don't make decisions about you by automated means alone.

How the survey form works

At the moment the form doesn't send anything by itself. When you press the button, it opens WhatsApp with your details written into a message, and nothing reaches us until you press Send in WhatsApp. If WhatsApp doesn't open, you can email your details instead: the form opens your own email app with the message ready, and nothing is sent until you send it.

While you fill in the form, your browser keeps a copy of what you type in that tab, so nothing is lost if the page reloads. That copy stays on your device and is deleted when you close the tab. See the cookie policy.

If you choose WhatsApp, the message travels through WhatsApp, which handles it under its own terms and privacy policy. If you'd rather not use WhatsApp, call us or email us.

Who we share it with

We never sell your details. We share them only when we need to, and only what's needed:

  • Companies that provide services to us under contract and only on our instructions, for website hosting, email and our customer records. Provider names to confirm
  • Google, for analytics, only if you accept analytics cookies.
  • Your town hall, the regional government, the grant body and your electricity company, when we handle the permits, legalisation or grant applications for your installation.
  • The tax authorities and other public bodies, when the law requires it.

Transfers outside the EU

If you accept analytics, Google may process the data in the United States. Google LLC takes part in the EU–US Data Privacy Framework, which the European Commission recognised on 10 July 2023 as giving adequate protection. WhatsApp explains its own transfers in its privacy policy.

What the site stores on your device

The site stores two small items in your browser: your cookie choice, and the survey form copy described above. Analytics cookies are only set if you accept them. The cookie policy lists each one.

Your rights

You can ask us, free of charge, to:

  • see the personal data we hold about you, and get a copy (access)
  • correct it (rectification)
  • delete it (erasure), unless the law requires us to keep it
  • limit how we use it (restriction), or object to how we use it (objection)
  • send it to you, or to another company, in a common format (portability)
  • withdraw your consent at any time, for example to analytics, without affecting what was done before

Email info@infogosolar.com or write to us at the address above. If we can't tell that the request comes from you, we may ask you to confirm who you are. We reply within one month; for complex requests we can extend this by two more months, and we'll tell you if we do.

Complaints

If you're unhappy with how we use your data, please tell us first so we can put it right. You can also complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), C/ Jorge Juan, 6, 28001 Madrid, at aepd.es.

Keeping your data safe

We take reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access, and the companies that work for us must do the same. The website is served over an encrypted connection (HTTPS).

Changes to this policy

We'll update this policy when the law or the way we work changes, and show the date at the top. This is the English version; the Spanish version has its own page.

Sources

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